How we work
The same stages, every time
Whether it is a website, an app, an AI assistant or an ad account, the shape of the work is the same. You always know which stage we are in and what unlocks the next one.
Discovery call
A conversation about the business, not the brief. What you sell, who buys it, what the last twelve months looked like, and what you want to be different. Usually forty minutes.
- Business and customer context
- Current setup audited
- The real constraint identified
Written scope
Everything we propose, in writing: deliverables, what is explicitly not included, timeline and a fixed price. You approve it before anything starts, and it does not move unless you ask it to.
- Fixed deliverables and price
- Clear exclusions
- Milestones and dates
Design & structure
Sitemap, wireframes and visual design, or campaign structure and creative concepts. Two rounds of revisions are built in. Nothing goes into production before you have signed off on how it looks and works.
- Wireframes then visual design
- Two revision rounds included
- Sign-off before build
Build
Development happens on a staging link you can open any time — no waiting for a big reveal. We check in weekly with what changed, what is next and anything blocking us.
- Live staging link from day one
- Weekly written updates
- Your feedback folded in as we go
Test & launch
Cross-browser and cross-device testing, speed and accessibility checks, every form and payment path tried for real. Then a controlled go-live with redirects, SSL, backups and tracking in place.
- Real-device testing
- Performance and accessibility pass
- Controlled go-live with rollback
Measure & grow
After launch we verify the tracking against real events, then report monthly in plain English: what happened, what it cost, what we recommend next. You can stop at any point.
- Tracking verified end to end
- Monthly plain-English report
- Next actions, prioritised
The ground rules
What you can hold us to
Fixed scope, fixed price
The quote is what you pay. If you add something mid-project, we price it separately and you decide — no invoice surprises at the end.
Nothing hidden
Staging links, ad accounts, analytics and the repository are all in your name, and you have access from day one.
You own everything
Code, designs, source files, accounts and data. If you leave, it all goes with you, documented.
Realistic timelines
We quote dates we can hit and tell you early when something slips — with the reason, not a euphemism.
Support after launch
Thirty days of fixes included on every build, then an optional care plan for updates, backups and monitoring.
No lock-in contracts
Marketing retainers run month to month. Keeping you is our job, not the contract's.
Stage one
It starts with a conversation, not a contract
Tell us where things stand. If we are the right fit you will get a written scope; if we are not, you will get an honest steer toward what is.